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Automotive Quality Systems Handbk Incorporating ISO/TS 16949:2002

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Automotive Quality Systems Handbk Incorporating ISO/TS 16949:2002

David Hoyle

ISBN 0750666633
Pages 712

ISO/TS 16949:2002 (TS2) will have a huge impact on the whole of the automobile industry as it formalises, under a single world-wide standard, the quality system that must be met by vehicle manufacturers and their suppliers. This handbook is the only comprehensive guide to understanding and satisfying the requirements of ISO/TS 16949:2002. Written by best-selling quality author David Hoyle (ISO 9000 Quality Systems Handbook) this new book is ideal for those new to the standard or establishing a single management system for the first time, as well as those migrating from existing quality management systems. It will suit quality system managers and quality professionals across the automotive industry, managers and executive level readers, consultants, auditors, trainers and students of management and quality.

Contents Preface Chapter 1: Basic concepts Introduction Principles or prescription Quality The interested parties The characteristics of quality Achieving sustaining and improving quality Managing processes Developing an effective system Summary Basic concepts - Food for thought Chapter 2:Perceptions of ISO 9000 and its derivatives Introduction How we think about ISO 9000 How we think about quality management systems How we think about certification How ISO 9000 made us think about quality How we think about reviews, inspections and audits Is ISO/TS 16949:2002 any different? Summary Perceptions of ISO 9000 Food for thought Chapter 3:Role, origins and application of ISO/TS 16949 The role of ISO/TS 16949 Origins Application of ISO/TS 16949 requirements Summary Role, origins and application - Food for thought Chapter 4: Quality management system Establishing a quality management system (4.1) Identifying processes (4.1a) Sequence and interaction of processes (4.1b) Criteria and methods for effective operation and control (4.1c) Documenting a quality management system (4.1, 4.2.1) Documented procedures (4.2.1c) Documents that ensure effective planning, operation and control of processes (4.2.1d) Implementing a quality management system (4.1) Managing processes (4.1) Ensuring information availability (4.1d) Ensuring the availability of resources (4.1d) Measuring, monitoring and analysing processes (4.1e) Maintaining a quality management system (4.1) Continual improvement in the QMS and its processes (4.1 & 4.1f) Outsourcing (4.1) Preparing the quality manual (4.2.1b) Control of documents (4.2.3) Control of records (4.2.1e & 4.2.4) Summary Quality Management System Requirements Checklists Quality Management System - Food for Thought Chapter 5: Management responsibility Summary of requirements Management commitment (5.1) Customer focus (5.2) Quality policy (5.3) Quality objectives (5.4.1) Quality management system planning (5.4.2) Responsibility and authority (5.5.1) Management Representative (5.5.2) Internal communication (5.5.3) Management Review (5.6) Summary Management Responsibility Requirements Checklist Management Responsibility - Food for Thought Chapter 6: Resource management Summary of requirements Determining resources (6.1) Providing resources (6.1 & Competence of personnel (6.2.1) Training awareness and competence (6.2.2) Infrastructure (6.3) Work environment (6.4) Summary Resource Management Requirements Checklist Resource Management - Food for thought Chapter 7: Product realization Summary of requirements Planning product realization processes (7.1) Customer-related processes (7.2) Design and development (7.3) Purchasing (7.4) Production and service provision (7.5) Control of measuring and monitoring devices (7.6) Summary Product Realization Requirements Checklist Product Realization - Food for Thought Chapter 8: Measurement, analysis and improvement Summary of requirements Monitoring, measurement, analysis and improvement processes (8.1) Customer satisfaction (8.2.1 & Internal audit (8.2.2) Measurement and monitoring of processes (8.2.3) Measurement and monitoring of product (8.2.4) Control of nonconforming product (8.3) Analysis of data (8.4) Improvement (8.5) Summary Measurement, analysis and improvement Requirements checklist Measurement, analysis and improvement - food for thought Appendix A Glossary Appendix B Related web sites Index